Contact us
Need to get in touch with TheEcoPad? We're here to help! Whether you have a question about our products, need assistance with your order, or just want to share your thoughts with us, we're happy to hear from you. Contact us using the form on this page or send us an email at sales@theecopad.co. We look forward to hearing from you
*Most emails will receive a response within 1 business day.
Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 4 to 7 business days. Please consider any holidays that might impact delivery times.
Q: Do we ship internationally?
A: Yes. Please note that we are able to ship to over 200 countries & regions!
Q: What is the company return policy?
A: We will replace all defective units with a new item upon 30 days of shipment arrival.
Q: How can I contact you regarding my order?
A: You can contact us via email by sales@theecopad.co using the form located on this page. Also, you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.